What are the different hotel stars

The system of the German hotel classification

• THE CRITERIA

The German hotel classification knows minimum criteria, which make more demanding requirements with increasing number of stars. In addition, there are corresponding scores from the areas:

  • General hotel information
  • Reception & service
  • room
  • gastronomy
  • Event area
  • leisure
  • Quality and online activities

The following principle applies: the more stars, the more features there must be. You will find an extract from the criteria catalog on these pages.

 

• DEFINING THE GUIDELINES

The hotel sector at DEHOGA defines the evaluation criteria and modalities in a binding manner and ensures that they are applied uniformly throughout Germany.

• TOP PRINCIPLE: VOLUNTARY AND TRANSPARENCY

The classification is done on a voluntary basis. Each company decides for itself whether it wants to participate in the process. An exit is possible at any time. Due to the transparency of the criteria, every company can determine in advance in which category it will be classified.

• WHO CAN PARTICIPATE?

Accommodation establishments that have a clear hotel character can participate. All accommodation providers are divided into five star categories.

For a more precise distinction there is also the designation »Garni« and the addition »Superior«. The latter identifies the top companies within a category with significantly more points than required.

• WHO CLASSIFIES?

The regional associations of DEHOGA have usually commissioned their own companies to carry out the classification. In many cases, the regional associations in DEHOGA have entered into cooperation with their tourism organizations or the regional chambers of industry and commerce

• THE CLASSIFICATION PROCEDURE

The evaluation is carried out using a questionnaire that the hotelier fills out. The sheet is checked and evaluated electronically. The classification takes place in the five international star categories. The classification is valid for a limited period of three years and must be repeated regularly. In addition, the hotelier receives a representative brass plate to be attached outside as well as a certificate of classification.

• COMPLIANCE WITH THE REGULATIONS

Each company is visited and strictly controlled. In order to guarantee the neutrality of the evaluation, the corresponding commissions usually include representatives of the responsible tourism associations as well as of the hospitality industry. The German hotel classification effectively puts an end to the self-award of stars by the accommodation providers themselves.